Finding the first industrial air conditioning service contractor in the phone book or online and hiring them outright without asking questions could turn out to be a very expensive mistake. When commercial HVAC companies perform maintenance on your HVAC system, they’re performing maintenance on one of the single most expensive appliances in your building. If they end up breaking your current commercial HVAC system or installing a new commercial HVAC system which turns out to be faulty, all you can do is hope you signed a contract with them that discloses a fair warranty and guarantee on your behalf.
You should do quite a bit of research before investing in getting maintenance from any industrial air conditioning service contractor. You can never absolutely prevent mistakes from happening, and sometimes companies do install appliances in a commercial HVAC system which do end up dying before their expected life cycle is up. The only thing you can do to protect yourself as a consumer is to ensure that you’ve gotten into a contract with one of the commercial HVAC companies that take their customer satisfaction seriously. This means that their contracts which you will sign will clearly state their warranty and guarantee policies on all installations and maintenance requirements. Any price quotes given should be put down in writing, along with the date the job is expected to be finished. Anything an HVAC contractor promises to do should be put down in writing.
To find a customer friendly HVAC contractor, ask friends and family which licensed professional HVAC contracting companies they’ve used in the past and found to be friendly. Online reviews can help as well. The more satisfied customers any contracting business has, the more likely it is that they will not want to ruin their good reputation by giving you poor customer service.