Because there’s no value in almost repairing a cooling problem, choosing an air conditioning and heating company for air conditioning repair Atlanta requires careful consideration. While most HVAC companies offer professional service, there are also those that profit at customers’ expense. In this blog post, we discuss what to look for in a heating and cooling company before you hire it.
1. Bonding and insurance
To start with the basics, only hire a company that is bonded and insured, which will protect you against breach of contract and damage to your person or property, respectively. When a contract is breached or damage occurs and a company lacks bonding or insurance, your only option is to pursue the matter in court.
2. No payments upfront
You should never pay for work that hasn’t been performed, or supplies that haven’t been purchased. If you’re asked to, the company may need the money for another job, or could take your money and run. Paying for work completed upon preset dates is fine, but you should never pay for anything upfront.
3. NATE certified technicians
NATE certification ensures that an HVAC technician possesses two things: full knowledge of his or her field, and an awareness of the latest practices and technologies in his or her specialty. The last thing you want is a technician who possesses limited knowledge of HVAC repair and installation, and NATE certification ensures you don’t get one.
4. Extensive references
Before hiring an HVAC company, it’s best to ask for references in addition to those initially presented. Speaking with a total of 8-12 references will give you a good feel of the company’s true service quality. Speaking with only a few, glowing references, however, can paint an unrealistic picture of its service quality.
5. A good record at the Better Business Bureau (BBB)
A company’s record at the BBB can tell you lots about its customer service. Companies that always put their customers first don’t have unresolved complaints on their record, whereas those that always put business first often do. If you find an HVAC company has unresolved customer complaints, it’s best to look for company that doesn’t.
6. Extensive range of solutions
If you need to replace heating or air conditioning equipment, you want a company that suggests the most efficient, sensible equipment for your home, be it a heat pump, a central AC system with a high SEER rating, a mini-split duct system, etc. If you find that a company offers a narrow range of solutions that it won’t budge from, look for a company that offers a wider range.