questions you should ask your HVAC service provider

Posted by & filed under Hiring Guide for HVAC Contractor, HVAC Service Agreement, HVAC Tips.

Need HVAC help? Or, wondering what you can do to ensure that the service and products you receive are high quality? The technicians at Bardi are here to help.

The Bardi team has years of experience in the HVAC industry. So, we know what homeowners should be asking when they contact their service provider. Read on to find out the 7 most important questions you should ask when you need HVAC service.

1. Will you inspect the entire HVAC system?

HVAC systems include ducts, filters, thermostats, temperature registers, vents and dozens of other parts. Complete inspections ensure that the problem with your HVAC system is properly diagnosed, and that no lurking issues hinder the repair.

2. Will you provide proof of licensing and insurance to repair and replace HVAC equipment?

If an HVAC company does not answer ‘yes’ to this question, keep searching. It is all too easy for unlicensed, inexperienced individuals to trick homeowners into buying defective units or parts. In fact, an increasing number of repairs technicians perform are on faulty systems homeowners have been duped into buying. Your HVAC service provider should be willing to provide copies of their license and insurance.

3. Will you provide pricing, bids, documentation, and certifications in writing?

Your service provider should have nothing to hide. They should be ready to give you written copies of the price of the unit, price of labor, the applicable warranties, and certification of your technician.

Furthermore, the consequences of not having these documents are serious. For example, without written documentation of pricing, an HVAC company could charge you whatever they feel. If your service provider is unwilling to give you written documentation, you should be suspicious of their legitimacy.

4. What size unit do I need to adequately cool my home?

When it comes to HVAC units, one size does not fit all. On one hand, a unit that is too large will not cool your home efficiently. On the other hand, a unit that is too small runs constantly. So, before you receive HVAC service, familiarize yourself with load calculations. If you are receiving system installation, and your provider does not intend on calculating the heating and cooling load, they are not the company for you.

5. What are new HVAC technologies I should consider investing in?

HVAC technology advances quickly. Every year, new devices and parts designed to save you money on utilities arrive on the market. If they are properly certified, your technician will be able to inform you of these new, money-saving technologies and install them.

6. Do you offer financing?

HVAC systems are a huge home investment. Therefore, one of the best ways to pay for your HVAC unit is with a financing plan. If a company does not offer financing and demands full payment up front, it could be a sign they aren’t a licensed HVAC company. Look for service providers that put their clients’ needs first with financing plans.

7. What is the timetable for installation/repair?

Your technician should be able to provide a fairly accurate timetable for installation or repair of your HVAC unit. Providing a timeline reflects the experience of your technician. A professional with relevant knowledge will  assess your system, and tell you when the job will be done.

Want to know more questions you should ask your HVAC service provider? Call Bardi today!

We hope this is a helpful guide to verifying the professionalism of your HVAC service provider. If you need HVAC or plumbing repair, replacement, or maintenance, call Bardi today! We are a family owned and family run company that serves the Atlanta area. Call us at 770-263-9300 or schedule an appointment online.