Before you call just any plumbing service, follow advice from our customers.
Because we’ve been a heating and cooling company for over 20 years, many customers don’t always think of us for plumbing repair and installation. We offer professional, reliable 24/7 master plumbing services.
Since our technicians have been going to their homes for years, we asked several trusted customers about their expectations for a plumbing contractor.
Here is what they said:
1. ONLY CALL SOMEONE YOU KNOW
“A few years ago, I had a serious leak and had to call an emergency plumbing service I found in the phone book. The technician was unprofessional, unhelpful and charged me way too much. I ended up having to call another plumber to repair his work.” Mary
A plumber will spend time in your home, so it is important to find one that handles themselves professionally. Ask for customer referrals, check with the Better Business Bureau and read online reviews.
2. THEY MUST BE LICENSED AND INSURED
“I’m an insurance adjuster and have heard way too many stories of serious, permanent damage to homes from an inexperienced, unlicensed plumbing contractor. Your home is likely your biggest investment. Don’t trust it with a hack!” Bill
To be licensed in a county, a plumber must pass annual government and recertification testing to ensure they are current on the latest building codes. Ideally, you want to hire a ‘Master Plumber.’ To earn this designation, a plumber has to not only pass the rigorous tests but also accumulate years of practical experience in the plumbing and pipefitting field. This license is a sign of professionalism and insurance protects you from paying unexpected costs. If something were to happen to your home, property or your neighbors’, you could be held responsible if the plumber is uninsured.
3. RECEIVE A PLUMBING ESTIMATE IN ADVANCE
“The last time I called a plumber, he kept telling me that he wouldn’t know how much it would cost to repair my clogged drain until he dismantled all of the pipes under my kitchen sink. Since this was an emergency, I hadn’t planned for unexpected plumbing costs that month. It was scary! I also had no grounds for negotiation with another service. I learned my lesson that day.” Stacia
A written estimate in advance helps you understand the detailed pricing structure of the job, including parts and labor. It eliminates the risk of surprise costs and if you have time to receive estimates from multiple companies, it will allow you to more accurately compare prices.
4. GUARANTEES AND WARRANTIES
“I hadn’t thought to ask what was covered under a guarantee and I just assumed a plumber would fix what was broken. Boy, was I in for a rude awakening when I used a small-town plumbing contractor to fix my broken pipes. The tools they used ruined my custom wood cabinets. When I showed them the damage, they essentially walked away. Unacceptable!” Penny
A reputable plumbing service will guarantee their work. Make sure satisfaction is guaranteed and you understand the warranty, if any, on installed products or parts. You deserve the best from products, the technician and the customer service.
Don’t Hesitate to Call Us for your Plumbing Repairs:
Atlanta’s Better Business Bureau has awarded Bardi ‘Best Customer Service’ and ‘Best Community Service’ awards. We offer 24/7 emergency service, as well as plumbing inspection, maintenance and repair.
Please check our current promotions for plumbing coupons and special offers:
About the Author:
Bardi Heating & Air, rated A+ by the Better Business Bureau, has been a trusted heating and cooling company providing superior AC, Heating and Plumbing care in Atlanta for nearly 25 years. Bardi will ‘always, always, always do the right thing.’ Hear it right from our customers: Bardi.com
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